Products are defective on arrival

If you find that their products are defective on arrival, then you may have the right to repair, replacement or refund. In the case of a defective product, it must be returned to us.

Defective goods during usage

If a defect arises in goods after delivery, we suggest you contact the manufacturer directly for repair or replacement. Often it is the quickest way to a decisive answer. For example, in some cases, manufacturers provide a special full on-site service and / or replacement for your convenience. Alternatively, you can contact us.

Note, in the case of a defective product, it must be returned to us.

Goods damaged on arrival

If you find that the goods are visibly damaged on arrival, ensure to record on the delivery note specifics of the damage to the package, or refuse to accept the shipment. Please also contact us within 7 days, detailing the damage. This will help us to raise the matter to our designated courier. When the damaged goods are received back by us, then we may make the replacement.

Goods not as ordered

If you receive goods from us that differ from what you ordered, we recommend that you notify us as soon as possible.

Duplicated or missing part of an order

If the goods you order have been duplicated in error, or part of your order is missing please notify us as soon as possible by contacting us.

Distance Selling

Certain items available through this website may be subject to distance selling legislation wherein customers are entitled to a seven working days cooling off period within which the goods may be returned.

In this case, please notify us in writing of your intention to cancel the contract. Certain items are excluded from this clause. Collection and/or handling charges may apply.